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Important information about your self catering holiday at Lochanview log cabin.

Booking

Location NOT recommended for Guests who want to Party !!!

The hirer warrants that the properties let are to be used for the purposes of a holiday let and so accepts that the letting is a holiday let to which Section 12 (2) and paragraph 8 of Schedule 4 of the housing (Scotland) act 1988 apply and confers on the hirer the right to occupy the property for the period agreed for holiday purposes only. 

• A non refundable deposit of 25% of the total holiday cost must be received along with £100 security bond (in case of breakages, damage or extra cleaning required to the Log Cabin or Hot Tub) with the booking form to secure your holiday. The security bond will be banked
• The security bond will be returned to you after we have checked the log cabins / hot tubs on your departure
• A booking form which you can download can be found at the bottom of the tariff page. Please include name and address of all guests in party
• Balance must be paid four weeks before the start of your holiday (no reminder will be sent)
• Alternatively you can pay your 25% deposit and £100 security bond online. Balance to be paid by card 4 weeks before your holiday (no reminder will be sent)
• Name and address of all guests in your party must be received by me when booking (booked online, email me this info)

Cancellation

• A cancellation must be advised in writing.
• The balance of the rental must be paid four weeks before the holiday, Failure to pay the balance four weeks before the holiday will result in the booking being cancelled 
• If your booking is cancelled, the deposit will not be refunded. The bond will be refunded 
• If you have paid the balance of the rental and you cancel your booking we will try to re- let that period.
• If we can successfully Re-Let we will refund the balance of the rental and security bond (but not the deposit). The balance will only be refunded if a new booking has been made.
• Failure to pay balance, with no correspondence from the hirer will result in deposits / bonds being kept as a cancellation has not been received.
• You can take out holiday insurance to cover any loss you may incur.

General Conditions

• Occupancy of the log cabin commences at 4:00pm on the first day of the letting period and is to be vacated by 10:00am on the morning of your departure.
• The hirer binds and obliges himself to vacate the hired premises without demand at the termination of the period of hire (10am) The right is reserved to charge for an extra day if the hirer has not left by 10am.
• No over occupancy Max 6 people Lochanview Lodge. Max 6 Lochanview Log Cabin
• Minimum stay two nights.
• Dogs must be house trained, and not left alone in the log cabin or garden and should be kept out of bedrooms, and be kept off the soft furnishings / beds - they must bring their own beds. For the convenience of other visitors and children, owners must pick up and dispose of any dirt made by their dog.
• log cabins must be left secure when unoccupied during the period of let.
• The owners reserve the right of access to the log cabin at any reasonable time to carry out repairs or any general maintenance required.
• The Hirer is responsible for for the condition of the property and its entire contents during the hire period. The hirer will make good any loss,damage which occurs during their stay and any replacement cost of any such loss or damage.If damages are more than the £100 bond an invoice will be issued to the hirer who will be liable to pay this invoice within 30 days.
• Defective equipment must be reported on arrival.
• Wifi - Lochanview management will not be responsible if the network fails or signal strengh drops as this is out of our control
• The Hirer is responsible for leaving the Log Cabins and Hot Tubs in a clean and tidy condition.(Any extra cleaning of cabins or Hot Tubs will result in the extra cleaning costs being taken from the £100 security bond).
• We operate a strictly No Smoking policy in the lodge or on the decking surrounding the lodge.
• Candles T / Lights are NOT permitted in the Log Cabins.
• In the interest of Health and Safety before using the Hot Tub guests must read and adhere to the safety notices and conditions of use which can be found in the log cabins and at the Hot Tub.
• Maintenance and cleaning of the Hot Tubs have to be done on a regular basis, guests please be aware due to this the Hot Tub may not be ready for use on your arrival.
• Children under 16 are not permitted in the HOT TUB
• As we are a registered caravan park no noise or inappropriate behaviour from either the cabins or hot tubs at any time during your stay but in respect for the adjoining neighbours especially at night (AFTER 9 PM)
• In the event of a disturbance or inappropriate behaviour from the Cabins or Hot Tubs will result in  the neighbours from adjoining properties informing the police.
• In the event of a problem arising, the owner has the right to ask the hirer and his guests to leave.
• Lochanview management will not be responsible for property left behind. Items will be returned on receipt of prepaid package.
• Items left behind will be disposed of after a month from departure date.

Extraordinary Circumstances  /  Force Majeure

• If for some reason or circumstance outwith our control the Log Cabins cannot be let on the day of Guests' arrival, we will endeavour to arrange alternative accommodation of an equivalent standard but this may not be possible. Guests should take out their own holiday insurance to cover this eventuality.
• If for some reason or circumstance outwith our control, the Hot Tubs can not be used on the day of your arrival or during your stay, we will do our best to rectify the problem as soon as possible.